Frequently asked questions about membership

Here are some answers to some commonly asked questions about membership of Heritage New Zealand Pouhere Taonga.  Please also refer to Membership Terms and Conditions for key information that relates to your use of the membership service.

Membership during lockdown

Heritage New Zealand Pouhere Taonga members are our financial and moral lifeblood and your support of our work through membership and donations is crucial.  Now, more than ever, we need your support and understanding.

As you might expect at Alert Levels 3 and 4, the membership team is working from home so processing time for standard membership (new and renewing), magazine-only subscriptions and donations at this time may be a little slower than usual.  We regret that we cannot post cards and other materials to you until we are back in the office.  Mail delivery is also affected by the country's response to Covid-19 with restricting mail to essential services during lockdown.

Soft copies of many of our publications are available in the Resources section of our website. 

If you have not provided us with your email address or signed up to our monthly newsletter Heritage this Month, please just email our Membership Advisor on membership@heritage.org.nz to securely provide your name and email address.  Read our Privacy Policy.


New membership FAQs

Why become a member of Heritage New Zealand Pouhere Taonga?

We need help to preserve New Zealand’s heritage – we can’t do it alone!

  • Our members help us to advocate effectively on heritage conservation issues
  • With members' support, we are able to fund heritage preservation work
  • Each one of our 20,000 members contributes by making our voice for heritage much louder.

Members enjoy free entry to the 45 properties we care for throughout New Zealand as well as a number of additional benefits including: a free subscription to Heritage New Zealand magazine, discounts on heritage merchandise; or domestic accommodation and travel (if available); free or reduced admission to hundreds of heritage sites overseas.


How do I become a member of Heritage New Zealand?

To join, contact Membership Services on Freephone 0800 802 010; join online through our website (with credit card or internet banking payment options); or fill out a form from our magazine; or fill out the 'Join us Today' brochure which you can request from us and send to Membership Services, Heritage New Zealand, Freepost 3206, PO Box 2629, Wellington 6140, New Zealand. Our properties in New Zealand also hold brochures to join.


What are the methods of payment when joining?

  • Credit card - Mastercard or Visa preferred, American Express
  • Debit card
  • Internet banking (called Account 2 Account on our website payment gateway)
  • Cash or Eftpos* at our staffed properties.

* Please note we do not have an Eftpos facility set up at National Office based within Antrim House. Properties that have Eftpos are Kerikeri Stone Store, Pompallier Mission & Printery, Te Waimate Mission, Clendon House, Mangungu Mission, Alberton, Highwic, Thames School of Mines, Old St Paul’s, Fyffe House, Hayes Engineering, Totara Estate, and Ophir Post Office.


How much does membership cost ?

Please refer to membership benefits and fees stated on the Become a member page.  The currency is New Zealand dollars.

Additional fees and charges

  • Express delivery: For an additional $20, express delivery guarantees membership card delivery within five working days to a New Zealand address only.
  • Extra cards: For joint or family memberships only, an additional card for a partner or family member may be handy and costs $5.
  • Replacement cards: Any worn, lost or stolen card can be replaced for $5.
  • Postal charges: Additional charges apply for international deliveries:
    • $100 per annum for four issues of the magazine delivered (via airmail) to an address outside New Zealand.
    • $10 to have a membership card posted to an address outside New Zealand.  This fee is included within the annual membership fee for those who are normally resident overseas.

Bank security feature

If your credit card is issued by the Bank of New Zealand, Westpac or by a bank outside New Zealand, you may see a pop-up box (3D secure) after entering your credit card details into the online payment system. The "Verified by Visa" or Mastercard "SecureCode" scheme is a measure to promote security, and prevent fraudulent transactions. The 3D Secure facility requests a password related to the use of your card. The feature is provided by your bank, and is not related to Heritage New Zealand or this website. Please contact your bank directly if you have any concerns.

Trouble-shooting tip: Non-registration of your card for a 3D secure password or clicking 'cancel' on the 3D secure page may lead to your payment transaction being declined. Please try again, and wait for the 3D secure page to appear. 

Are there any membership categories for groups or organisations?

Most of our membership base is made up of passionate Kiwi individuals, couples and families. Membership is also available for corporates/businesses, local authorities, libraries, iwi, schools and not-for-profit organisations. Contact the Membership Advisor for information. 


Can I get a list of properties to visit overseas?

Yes you can find an up-to-date list of all our international partners in the Membership Benefits section.  You can also request a similar list from the Membership team which we can send by email.  You are then best to check the websites for our international partners for specific information about the places that are open to visit.


What countries do you have reciprocal visiting rights with?

Currently, we have arrangements with partners in England, Scotland, Ireland, Wales, Italy, Australia, USA, Holland, Guernsey, Japan, Barbados, Bermuda, Cayman Islands and Zimbabwe.  These are mostly places that are cared for by members of INTO (the global National Trusts movement) - explore the INTO website to learn more about the destinations around the world that you can visit as part of the scheme.


Can I get a list of properties to visit in New Zealand?

You can view the properties on our website (see the Visit section), or we can email you a document that covers all of the properties we care for. 

Do I need my membership card with me in order to gain the free entry?

Yes, Heritage New Zealand members should always carry their membership cards, as free admission cannot be given without them – in New Zealand or overseas.

Can I purchase the membership without receiving the magazine?

Yes, but you need to state clearly that you do not wish to receive the magazine.

Can I purchase a magazine-only subscription?

We generally require individuals, couples and families to be full members in order to receive the magazine (it is one of the main membership benefits).  Contact us to discuss your requirements.

How often are the magazines published?

Heritage New Zealand is a full-colour magazine published quarterly at the beginning of March, June, September and December.

Can I purchase single copies of the magazine as a one-off?

Yes you can. They cost $9.95 each plus postage.  You are also able to request back issues where available.  Contact the Membership Advisor to arrange this.   Recent copies of the magazine are also available to purchase through our Online Shop.

How much does it cost to send the magazine overseas?

NZD 100 for the annual subscription (four issues).

How much does it cost to send the membership card overseas?

It is NZD 10 to have a membership card posted to an address outside New Zealand. This fee is now included within the annual membership fee for those who are normally resident overseas (Refer Cardholder(s) Resident Overseas membership fees and categories).

Is there an express service available when subscribing or renewing your membership?

Yes, but it is available for deliveries to a New Zealand address only. The cost of the express service is $20.00 for a five-day turnaround.

Can I get more than one membership card sent?

Yes, for each additional card it will cost $5.00.

How many names can go on the card?

Two names for a family or joint membership only.  You must state this clearly when completing the form when joining or renewing your membership.

Can I make a donation to Heritage New Zealand?

Yes, we welcome all donations! You can make a donation to Heritage New Zealand by mail or online through this website. You can also make a donation by phone or at any Heritage New Zealand office or property. We are pleased to accept both Mastercard and Visa credit card donations as well as cash.

If you want to talk to someone about your donation, or about making regular monthly donations or donating property or an artefact, please contact our Funding Development Manager, Brendon Veale, on 0800 802 010.

What is a gift membership?

You may purchase a membership as a gift for someone else.  You can make the gift for one year only where the recipient can decide whether they wish to renew it for themselves, or have the subsequent annual renewal advices sent out to you.

What happens if I lose my membership card?

Please contact us by phone 0800 80 20 10 or email membership@heritage.org.nz and we will send you another card. Replacement (or additional) cards cost $5.00 each.

AN additional charge of $10 applies when a membership card is posted overseas.

Where is my membership card attached when I receive it in the mail?

The card is attached to the covering letter when received in the mail at the lower right.  Make sure you peel your card off the letter carefully.

Processing time and delivery

We normally aim to process and post your new membership pack including your personalised membership card within five - seven working days. Increased demand for services ahead of holiday periods usually extends our processing times so we appreciate your patience at these times.

Mail delivery dates and schedules regretfully are outside our control.  New Zealand Post aims to deliver 95% of standard domestic mail within three working days, but rural or remote area delivery will take longer. Express service does not guarantee faster delivery to your door although we will normally use a courier rather than post to improve delivery times for this option.

We cannot guarantee delivery of cards in time for public holiday periods such as Christmas, New Year and Easter.

Membership card FAQs

Where can I use my card overseas?

You can find an up-to-date list in the Membership Benefits section.  You can also request a list from the Membership Team which we can send by email; please email membership@heritage.org.nz.

What is my card made out of?

Currently, our cards are made out of laminated paper.  We are looking to replace these cards with sustainable, recyclable materials and a completely different print process.  This technology is still fairly new and costly, so may be phased in gradually.

Can I get a digital membership card?

We are currently looking into options for introducing a digital card but this is likely to be some way off. We recognise that digital cards aren’t for everyone and so we're looking at how a digital version could work alongside the existing card so that members have a choice.

Membership renewal FAQs

What do I do if my membership lapses?

You will be sent up to three reminders by mail or email. If your membership has lapsed already, contact Membership Services on 0800 802 010 if you wish to get it re-instated.

How do I renew?

It is simple!   The easiest way to renew is to do it online through our website (with credit card or internet banking payment options).  This method reduces the administration at our end, so that more of your membership payment can be directed towards protecting historic places for the future – and less on processing your renewal. 

Alternatively, you can contact Membership Services on Freephone 0800 802 010.  Use this option if you don’t have ready access to the internet but do have a credit card. 

Finally, you can renew at one of our staffed properties.  Please note we do not have an Eftpos facility set up at the National Office based at Antrim House. Properties that have Eftpos are Kerikeri Stone Store, Pompallier Mission & Printery, Te Waimate Mission, Clendon House, Mangungu Mission, Alberton, Highwic, Thames School of Mines, Old St Paul’s, Fyffe House, Hayes Engineering, Totara Estate, and Ophir Post Office.  

Please understand that the option to renew at our properties is subject to delays and the impact of busy visiting periods or Covid-19 for example.  If you can, please try online or by phone first.

What if I don’t have a credit card or internet access?

The best way to manage your membership with us is through completing a Direct Debit form.  You only have to complete this once and then each year at renewal, we’ll send you a notification that your membership is due for renewal and the date that we will process the membership payment.  You won’t need to do anything further – simply relax and wait for your membership card to arrive! 

So if you joined us through a Direct Debit application, you need do nothing further.  Please contact us to discuss other options.

What are the methods of payment when renewing?

  • Credit card (MasterCard or Visa only)
  • Debit card
  • Internet banking (called Account 2 Account on our website payment gateway)
  • Cash/Eftpos (at our staffed properties)