Terms and conditions

Check the relevant terms and conditions for Heritage New Zealand Pouhere Taonga membership.

Membership term

A membership period commences immediately on purchase. Heritage New Zealand Pouhere Taonga cannot issue post-dated membership cards where the purchaser wishes to hold the membership until a significant occasion such as the recipient’s birthday or Christmas.

Memberships are provided for a 12-month term and Heritage New Zealand Pouhere Taonga generally cannot place a membership on hold or provide extensions of time. As a general rule, such requests will be considered only under certain extreme circumstances on a case-by-case basis, and a medical certificate or similar proof may be requested to inform this consideration. For the purposes of these terms, 'extreme' equates to a 90-day or more impact on your enjoyment of the service.

Privacy

By joining as a member via our website application form, or over the phone, you are bound by our Privacy Policy. Please take the time to read the policy.

The policy explains how we collect information on you, how we use this information, how you can opt out of communications or access/correct your information, along with other useful details about data, how it is stored and accessed and how to reach out to us with any enquiry or complaint.

Overseas reciprocal visiting arrangements

Your membership with Heritage New Zealand Pouhere Taonga provides access to most properties operated by the following overseas heritage organisations free of charge upon presentation of your valid Heritage New Zealand Pouhere Taonga membership card:

National Trust of England, Wales and Northern Ireland (excludes Wakehurst Place); National Trust for Scotland; National Trust for Jersey; National Trust of Guernsey; English Heritage; National Trust of Australia (except Currumbin Sanctuary); Georgia Trust for Historic Preservation (USA); Czech National Trust; Zimbabwean National Trust; Gelderland Trust for Historic Houses & Gelderland Trust for Natural Beauty (Netherlands); National Trust for the Cayman Islands; Bermuda National Trust; Manx National Heritage; Barbados National Trust; National Trust for Historic Preservation (USA); National Trust for Canada; Herita (Belgium); Bavarian Cultural Heritage Foundation (Germany); An Taisce – The National Trust for Ireland; Fondo Ambiente Italiano (Italy); National Trust of Korea; Badan Warisan Malaysia – Heritage of Malaysia Trust; Din L’art Helwa – National Trust of Malta; Pro Patrimonio Foundation (Romania).

Heritage New Zealand Pouhere Taonga has a reciprocal visiting arrangement with these overseas heritage organisations but they may opt to exclude some properties from this arrangement. The properties that are excluded will be notified by the relevant overseas heritage organisation on their website – under the Properties to Visit section.

Heritage New Zealand Pouhere Taonga reserves the right to change or withdraw the benefits that apply to membership or the properties to which access is made available at any time and without prior notice. Where possible, changes to these benefits will be published on our website or via newsletter. Please note that the Coronavirus pandemic has greatly impacted the operations of some of these organisations so please check on their websites for up-to-date information about opening times, status, any local emergencies and social-distancing requirements.

Parking and special events at heritage properties

Parking is generally not considered as being part of the standard admission; therefore it is the member’s responsibility to pay for any parking fee that may be incurred while visiting properties both within New Zealand and overseas. Additional fees/surcharges may apply for tours, during events, exhibitions and in special circumstances – these are not covered by your membership.

Discounted membership offers

From time to time, Heritage New Zealand Pouhere Taonga may offer a discount or promotion related to the purchase of a membership. Generally, the discounted price is a one-time option to new and existing members where you have not received this benefit before and are resident in New Zealand.

This may be advertised by Heritage New Zealand Pouhere Taonga or through a third party. While effort is made to ensure the correct information is provided by third parties, it can be inaccurate – particularly if information has been promoted long after a special offer has lapsed. Applications are accepted only at the current price stated by Heritage New Zealand Pouhere Taonga, subject only to discounts and promotions that Heritage New Zealand Pouhere Taonga is offering at the time of application.

Photography

As a member we encourage you to visit our properties as often as you like. Please note these guidelines around capturing and using images

• Visitors may photograph, record or film people and general scenes within and around Heritage New Zealand Pouhere Taonga properties for private purposes such as personal study, mementoes of a visit or a special occasion
• Images taken this way may not be sold commercially or displayed publicly without the permission of Heritage New Zealand Pouhere Taonga
• Commercial photography will require permission, and may attract charges. Please contact the property manager to discuss your requirements.
• Photography and filming may be prohibited at certain times or at certain exhibitions. Where this is the case, any limitations will be communicated clearly.

Shopping

Members benefit from 10% off all purchases from our online shop and/or our retail stores at our properties. We hope you will be delighted with any purchases from us. We understand that sometimes things go wrong despite the best efforts of our staff and delivery agents to give good service.

All purchases from this site, our properties or workplaces are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, require repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

Please get in touch with the staff at the point of purchase for advice regarding returns or exchanges.

Processing your membership

Refunds/change of mind

Heritage New Zealand Pouhere Taonga is committed to providing a great customer experience. If you change your mind regarding the membership that you have purchased (before the membership account has been created), your membership will be refunded minus certain transaction or administration fees as set out in our schedule of administration fees.

Please note that if your pack has been sent, you will need to return this to Heritage New Zealand Pouhere Taonga including your membership card (at your own cost) before your refund can be processed. We cannot provide a refund after 14 days from the time of submission of your application.

Right of refusal

Heritage New Zealand Pouhere Taonga reserves the right to refuse any application for membership, refund, replacement card or to fulfil, change or to cancel a membership if you (or the member, where you purchase Gift Membership for another person) are found to be in breach of these terms and conditions.

Electronic confirmation/temporary card

Heritage New Zealand Pouhere Taonga provides electronic confirmation of your membership while you await delivery of your membership card. This confirmation can be used only at properties owned or cared for by us in New Zealand to gain free entry.

If you are travelling overseas, our reciprocal partners and providers of membership privileges usually require presentation of a valid physical membership card in order to gain entry. Please bear this in mind and allow at least four weeks to receive your membership card before your planned visit or trip.

Your physical membership card will usually need to be be presented in order to enjoy discounted goods and services from our other membership benefits partners.

Postal delivery address

Heritage New Zealand Pouhere Taonga aims to get your membership benefits and correspondence to you as quickly as possible.

For this to be achieved, a full, correct, and up-to-date postal delivery address for the entire membership period is necessary. The postal address must match the relevant New Zealand postal delivery data in order for post to reach you. Any delays as a result of incorrect or insufficient information provided by you will necessarily lead to a reduction in the period of the membership card’s validity which will not be refunded.

Please be advised that a physical business address or partial rural address (e.g. RD 2, Levin) is not sufficient information and will lead to this type of delay. A year round valid mailing address/postal delivery address is required – check the address and postcode finder tool on the NZ Post website if you are unsure. If you have questions regarding this, please contact us.

Delivery of card to address other than that shown on the membership application/account

Heritage New Zealand Pouhere Taonga will send a card to an overseas address only as part of a full overseas paid membership application.

If you are planning travel or changing address imminently, please ensure you purchase or renew your membership well in advance (4 weeks) of any changes to the stated delivery address.

Member information

Heritage New Zealand Pouhere Taonga wants to ensure that you have the right membership type and the correct members named for your membership.  To help meet that aim, your correct details are needed.

The full name of both adult members is required on any family and joint senior citizen memberships. Where the application for a family membership is received in one name only, the membership is deemed to be valid for one named adult plus children aged 18 years still at school) or younger. If we have to re-issue your membership with updated information, a fee will be applied as per our schedule of administration fees.

A contact phone number and email address is also required for every membership.

Replacement cards and publication requests

Heritage New Zealand Pouhere Taonga wants members to enjoy all the benefits that are offered with membership. Some of these can be accessed only through a valid current membership card. Your lost/stolen or damaged card will be replaced for a small administration cost and postage fee as per our schedule of fees.

Heritage New Zealand Pouhere Taonga will replace cards and publications without cost to you where you have provided correct information and there has been non-delivery of a membership card or information pack by a third party (e.g. NZ Post, New Zealand Couriers, Courier Post, Royal Mail). Please allow up to 21 days for delivery before contacting us regarding a lost or undelivered card.

Any previous cards will be deactivated and cannot be used, so if you subsequently find a lost or undelivered card, please return it to us.

Footnotes

The schedule of fees is valid as of 30 June 2021.  Please note that these fees and charges are subject to change at any time.

Schedule of administration fees (membership)

Fees may apply to some administrative matters associated with membership such as replacement cards. 

Refunds

Membership fees are not normally refundable, but we understand that circumstances can change quickly after your immediate purchase.

Partial processing commenced: refund minus $10. 
Membership processed and printed: refund minus $15.
Membership pack already posted to applicant but within 14 days of application: refund minus $20.
After 14 days from date of application submission: no refund.

Card fees

Additional card (requested at time of membership application): $5 plus postage.
Additional (after application/replacement/lost/stolen/damaged): $8 plus postage.

Error correction

These are fees charged for inaccurate information provided by you that impacts on our ability to deliver your membership effectively and economically. Any errors made by Heritage New Zealand Pouhere Taonga will be rectified as swiftly as possible at no charge.

Changes required to personal information: generally no charge.
Changes to information on membership card: $10 plus postage.

All fees are valid as at 1 July 2021.