Renew your membership

Email renewal notice

Your membership renewal will be straightforward if you’ve provided us with a current, valid email address.  We’ll send a renewal notice to you around 35 days before your renewal is due and then another about two days before.  Simply follow the instructions in the email to renew.   If you are expecting a notice but haven’t seen it in your inbox, check your 'Junk Mail' folder in case it has ended up there.

Online renewal

If you wish to renew your membership online, you’ll find there's an easier process available to you.  Just choose the option at the top of the application form, fill in some key information (your membership number and your name) so we can identify you safely, and the system will locate you.  Please take the opportunity to check and correct any of the contact information we hold.

Phone renewal

Prefer speaking with a human to completing the online form?   If you’d like to renew over the phone, please contact us on 0800 802 010 and we’ll do our best to make it easy to renew.  Please have your membership number and credit card details ready when you contact us.

Direct debit - the easy option for renewal

If you would like a hassle-free membership renewal, or if you are no longer able to pay by cheque, the best way to pay and renew your membership is by Direct Debit. This simple one-time form enables your membership to automatically renew each year without you having to do a thing – we’ll simply send you a notification in the 11^th month of your membership term advising you when the membership will renew and how much it will cost.  

If you’d like to take advantage of this method, contact us for a copy of the form.

Renewing other membership types

If you have one of the non-standard memberships - corporates/businesses, local authorities, libraries, iwi, and schools – and haven’t received your renewal notice, please contact us for information on how to renew.